Using data from a real world example with client Kimberly Clark, Trent Shuford, from InjuryFree Inc. (Session 766), talked about the societal factors that increase risk in the workplace, as well as the key areas of reducing risk: biophysics, ergonomics, education and awareness. With the goal of addressing pain before it becomes a claim, Shuford’s firm worked with Kimberly Clark to educate its workers to pay attention to pain and address it before it manifested into an injury. By addressing the four barriers, the firm was able to significantly, measurably reduce injuries.
To get the ear of the C-level executives, risk control professionals must demonstrate value to the business. This was the overarching theme of the Loss Control Executive Summit.
The panel included senior executives in loss control, Steven Hernandez, CSP, ARM, from Chubb & Sons; Christine Sullivan, CSP, ARM, from Lockton Cos.; Connie Bayne, CSP, from Liberty Mutual Insurance; Chris Iovino, CSP, ARM, from AON Risk Services; and Bill Boyd, CSP, CIH, CPE, from CNA.
The panelists talked about how their firms add value for their clients, offered some insight into the future of loss control, their perspectives on predictive modeling, how they see technology affecting loss control and what they look for when hiring staff.
While technical expertise is important, each panelist talked about additional key abilities when it comes to hiring staff. Iovino stressed that loss control professionals must understand the financial and business side. Bayne added that the ability to communicate well, and more importantly, the ability to effectively listen and understand business needs and drivers, is critical.
Hernandez pointed out that 15 years ago, candidates were assessed based on safety and scientific expertise. Today, the firm looks for people who understand business. Loss control or technical knowledge can be taught, but the business understanding is crucial.
Sullivan and Boyd pointed to the ability to develop relationships, and develop those relationships as professionals.
Thanks to ClickSafety for sponsoring this session!
ASSE Foundation had a banner week at Safety 2011. The Foundation raised $127,000 from the golf outing, silent auction and ASSE members making contributions to the profession. Continuing a popular tradition, chapters, regions and members donated $97,000 during the ASSE House of Delegates meeting alone!
Words can have a profound effect on safety—particularly when fault or blame are the default setting for safety. Words also greatly affect an SH&E professional’s credibility—especially when something that can’t or won’t be done is promised. These problems lead to a safety culture based on negative management techniques and avoidance, none of which build ownership or engage employees.
So, what can you do to develop a positive safety culture? That was the focus of “Actions Speak Louder Than Words: How to Create a Positive Safety Process.” According to presenter Chris Goulart of RCI Safety, SH&E professionals need to understand the motivations that drive actions; make safety personal; remove cultural barriers and organizational norms that prevent safe work actions; have credibility by reinforcing safe work habits whenever possible; focus on the positive; and coach instead of discipline. “To get employees to own safety, we have to create an environment where they are motivated to work safely,” he said.
It’s also important to emphasize action and performance, not outcomes. “Focus on working toward achievement, not the avoidance of failure.”
ASSE recently announced the winners of the poster sessions at Safety 2011.
"Measuring Ambient Air Concentrations in a Research and Development (R&D) Clean Room Environment." The project was conducted by Samantha Connell, Burton Ogle, Ph.D., CIH, CSP; Tracy Zontek, Ph.D., CIH, CSP, all of Western Carolina University; and Scott Hollenbeck, CIH, and John Jankovic, CIH, of Oak Ridge National Laboratory
"A Study of NIOSH Highway Work Zones Fatality Assessment and Control Evaluation (FACE) Program Based on Gibb-Haslam Model of Accident Causation," which was conducted by Hossein Hosseini Tabar and Michael Behm, Eastern Carolina University
"NIOSH Development of a Multi-Functional Guardrail System," by E.A. McKenzie Jr„ Thomas Bobick and Douglas Cantis, all of NIOSH.
In his presentation, Bag of Tricks: Presentation Design, Don Weatherbee of Reichhold Inc., shared guidelines and tips for creating presentations that engage people—not put them to sleep.
Weatherbee outlined four key elements of any presentation—speaker, audience, location and “the deck” (the “slides”); examined delivery platforms; and highlighted three types of training—topic-based, task-based and story-based.
One thing any trainer must remember, Weatherbee said, is that PowerPoint is not Word. “Think of PowerPoint as a billboard,” he said. That means don’t overload slides with too much information and remember that images speak louder than words.
At the end of the fast-moving session, Weatherbee asked the audience to guess how many slides had been in his presentation. Guesses ranged from 45 to 90. The actual number was 200—but it certainly didn’t feel like it. Best of all, Weatherbee didn’t use one bullet point.
Does Loss Control Contribute to Your Company’s Bottom Line?
I am often asked: How does loss control make a valuable contribution to the company? That depends on how the organization utilizes loss control and the characteristics of professionals who are part of the team.
If loss control is used primarily as an inspection service that raises objections which are seen as roadblocks to writing new business, then the ultimate financial results will reflect that attitude. Loss control will be ignored as much as the organization will allow, and many poor risks will be placed on the books.
In turn, if loss control is used as a marketing tool, mainly focused on pushing services to promote the sale of insurance, but not focused on addressing loss exposure issues, the same thing will ultimately happen.
Instead, organizations should seek an integrated model that considers loss control an internal partner, a vital part of the insurance decision process, and an important value-added service to the client. Loss control should be at the table as a part of the underwriting and account management process; an equal partner with claims and underwriting in determining client insurability, acquisition and retention.
This integrated model offers a way to measure the contributions loss control is making to the bottom line. First, we can gather feedback from internal and external customers who can speak specifically about how loss control brought value to the business relationship, which is tied to income generated or expenses saved.
We can also track client performance based on their time with us. For instance, we may be able to show that the loss performance of longer-term clients is several points better than newer clients, indicating the impact of services provided.
Finally (and this is an evolving process at Chubb), we have developed better tools to track the clients we interact with versus the clients we do not. Our initial observations are that the clients we interact with more have better long-term performance than those with whom we interact less.
However, bottom-line success loss control professionals to be solution developers and problem solvers. They should be a reason a client cites for either selecting an insurance provider or staying with that provider when it’s time to renew.
Loss control professionals should be open to robust debate and conversation around new ideas and potential solutions. In fact, the best loss control professionals and the most successful are those who embrace change and find ways to be a part of it. Loss control professionals who embody these qualities are the ones that can delight the customer and make a measurable and positive contribution to the company.
What’s your company’s approach to loss control?
—Contributed by Steve Hernandez, senior vice president and worldwide loss control manager for the Chubb Group of Insurance Companies
During the Safety 2011 Executive Summit, a panel of high-ranking corporate executives shared their insights on how SH&E professionals can be more effective and have greater influence. When asked what advice they could give attendees to take back to their workplaces, each executive provided some sage counsel.
“Read The Logic of Failure,” advised Anne Pramaggione, president and COO of Commonwealth Edison. “It explains how people think and make decisions. She also said, “At the end of the day, it’s about people. The role of leader is personal, not isolated. Engage with the people being asked to take safe actions.”
Jim Cristman, vice president and general manager of CITGO Lemont Refinery, shared this strong advice: “No regrets. Don’t wait to say it, don’t wait to do it,” he said about working to advance safety.
Charlie Bacon, chair and CEO of Limbach Facility Services, stressed caring as the key change agent in companies. “When people care about a company because they know the company cares about them,” the investment in safety can have a “ginormous return on investment,” he said.
Boeing’s Atsuo Miyake encouraged SH&E professionals to be problem solvers and to be persistent. Quoting Winston Churchill, Mikayke said, “Success is to go from one failure to the next with no loss of enthusiasm.” Miyake is corporate director of EHS, commercial airlines.
Susan Lewis, corporate director of EH&S Operating, Dow Chemical, pointed to her industry responsible care initiative as an important guiding principle and emphasized the safety-first mind-set. “Instead of thou shalts, we need to encourage I wills,” she explained. “We want people to feel strange if they aren’t operating in a safety-first mind-set.”
Session 662, Lessons From Past ASSE Presidents and Fellows
Delmar E. Tally, P.E., CSP; Margaret M. Carroll, P.E., CSP; Mark D. Hansen, P.E., CSP, CPE, CPEA. The thousands of volunteer hours amassed between these three speakers—each a past president and ASSE Fellow—is mind boggling. As each spoke, one couldn’t help but reflect on the changes that have been effected within the Society and the SH&E profession due to their leadership and guidance.
Between them, they inspired, led and spearheaded change that launched the ASSE Foundation, elevated the Society to be recognized as the source for SH&E expertise, restructured the Society to manage the profession, bringing safety to the next level.
Hearing from influential leaders spanning the past three decades is humbling and moving. Every volunteer leader, as well as students and members interested in pursuing leadership roles within the Society, should hear this session.
Stop by the CD sales booth in front of the Service Center for information on ordering.
The most important competency for a leader, and yet the skill that people are least effective at, said speaker and author Joseph Folkman, is the ability to inspire and motivate others.
To help illustrate this quality, Folkman enlisted the assistance of Matt Foley, who he found in a van down by the river. In an explosive surprise appearance, Foley told the audience, “you’re not going to amount to jack squat!”
Kidding aside, Folkman talked about the uninspiring leader, something most in the audience were familiar with. He talked about what he calls “fatal flaws” of these leaders. We all have lists of things we can improve upon, but fatal flaws are the deal breakers.
Among these fatal flaws is lack of clear direction and purpose. When hiking, most people will look at their feet, and miss the beautiful vista on the horizon. Leaders need to reinforce their vision, rather than focus on the to-do list—the right now.
To hear more of this engaging session, order session 632 audio recording at the CD sales booth (Level 3, in front of the Service Center) or check out his book, The Inspiring Leader.
Training of employees is perhaps the single biggest challenge to the safety professional today. Training needs to ensure that employees can recognize workplace hazards, follow control processes and use equipment necessary to work safely on the job.
Traditional classroom training with a credible instructor can be epensive. Employees are becoming dispersed with jobs that don’t always have a home base. Mass training of employees with a one-size-fits-all curriculum does not always meet the learner’s specific needs. Essentially, the nature of training is changing.
•Training needs to provide learners with what they need to know when they need to know it.
•Training content must be relevant and specific to their work tasks.
•Employees need the flexibility to take training when and where they want.
•Training needs to be delivered on a variety of electronic devices from laptops to tablets to mobile phones.
To meet these needs, you need to consider a system that allows employees to educate themselves in a manner that gives them rapid access to the information that they need to keep themselves safe and provides the flexibility to adapt the information to the specific needs of the organization. The system needs to support the delivery of a wide variety of content from written documents, to videos to interactive training from any content source including vendors, producers and in-house.
Thanks to CLMI for being one of ASSE’s Centennial Sponsors!
Session Cancellation: Please note that Session 701 Pipelines and Grids: Tools from Executive Coaching for Safety Leaders has been cancelled. This session was originally scheduled to run on Wednesday at 7:45am.
Have you ever considered writing an article for Professional Safety journal? It might be easier than you think. PS has several mentors available who can provide guidance and advice to aspiring authors. Contribute to the discourse of your profession! Stop by the PS booth in the Service Center to pick up an author guidelines brochure.
In this session, presenter David Maxfield, Ph.D., from VitalSmarts, talked about how to achieve change. “Our approach to change has failed in the 20th century,” he said. He gave an overview of the six sources of influence that are behind behaviors. Identifying those influences and then turning them to work for us, instead of against us, are key to achieving change.
Arrived to the convention center early, lots of people already here and eagerly awaiting the opening session. Opening session did not disappoint…. very awesome!!! Perfect way to commemorate the 100th Anniversary of ASSE (and 50th PDC).
Keynote speaker, Dan Pink, was very good…innnovative ideas and excellent speaker.
All officers and volunteers are doing a tremendous job…feels like a Hollywood awards show (not that I’ve been, but based on what I’ve seen).
Breakout sessions were good/average…hope others chose sessions that they liked.
Great opening day for the 100th PDC. Looking forward to exploring/enjoying the great city of Chicago.
—Contributed by Todd Loushine, Assistant Professor of Occupational & Environmental Safety & Health University of Wisconsin-Whitewater
Ambassador Nancy Goodman Brinker, founder of Susan G. Komen for the Cure, the global leader of the breast cancer movement, delivered Tuesday’s keynote address. In 2009, Brinker received the Presidential Medal of Freedom, and was named Goodwill Ambassador for Cancer Control for the United Nations’ World Health Organization.
Brinker shared her personal story of the origin of her concept of The Power of One. Some 35 years ago, she promised her sister, Susan G. Komen, that she would do everything in her power to end breast cancer. Since 1982, Komen for the Cure has invested more than $1.9 billion to fulfill that promise, and has become the world’s largest source of nonprofit funds dedicated to breast cancer research.
Brinker stressed the importance of focusing on one thing that drives you, the one thing that makes you get up in the morning, and make that your life’s mission. “It’s not a sprint, it’s a marathon,” Brinker said. “In your own work, never doubt the power you have. One person can change the world.”
Stop by the ASSE Store and buy a pink ASSE shirt to show your support for the cure.
Thank you to SAFESTART for sponsoring today’s keynote address!
Ambassador Nancy Goodman Brinker, founder of Susan G. Komen for the Cure, will sign copies of her book, Promise Me, following today’s general session. The signing will be held just out outside the Skyline Ballroom at McCormick Place West. Come hear her inspirational message of hope.
Center for Safety & Health Sustainability Launch Ceremony
ASSE, AIHA and IOSH have collaborated to create The Center for Safety & Health Sustainability. The center’s purpose: To give voice to safety and health professionals in the growing sustainability movement.
“These types of initiatives are so important to health and safety,” said IOSH President Steve Granger at the launch event. “It drives health and safety straight up to the board rooms” of corporations.
The Center is an organizational stakeholder of the Global Reporting Initiative, an organization that pioneered the reporting framework that companies worldwide use to truly quantify their sustainability efforts with comparable metrics—not just rely on advertising slogans about how “green” they are.
After the presidents of the three founding organizations signed the official agreement launching the center, Tom Cecich, ASSE’s Vice President, Professional Affairs recognized the organizations and individuals that have lent their support for the new nonprofit center. Those supporters are: ABB, Rixio Medina & Associates, Aon, BP and Karl Jacobson
ASSE’s Diana Stegall sat down with OSHA’s David Michaels and NIOSH’s John Howard to talk about their agencies’ role in some of the hot button topics on the minds of SH&E professionals.
When asked about the perceived regulatory burden posed by I2P2, Michaels responded that the agency wants to “get it right,” and that the input of SH&E professionals is a very important component. In a video message, a student asked where I2P2 will come into play for him after graduation. “Certainly there will be more activity for SH&E professionals down the line,” Michaels said.
On shrinking budgets and increased demands, NIOSH’s John Howard pointed to the importance of increased partnerships. “It’s not just government that makes American workplaces safe. It’s all of you.” He stressed the importance for the agency to get out of the laboratory and partner with SH&E professionals to see how things work out in the real world.
Stegall asked what each agency is doing to promote safety and health as a viable career field. With increased government activity in a certain area, Michaels said, there is an increased demand for those professionals. So OSHA can help promote the profession by “doing a good job” with workplace safety and health. Howard emphasized the importance of enlarging the scope of practice for the profession. The challenge for the profession is to figure out how to train people as generalists, and move away from being specialists in one area.
Come and share your feedback, needs and insights with 2010-11 ASSE President Darryl C. Hill, Ph.D., CSP, in the Meet the President booth in the ASSE Service Center. Darryl will meet with members one-on-one on Monday from 3:30 to 4:00.
If you can’t make it Monday, President-Elect Terrie S. Norris, CSP, ARM, will meet with members from 10:00 to 10:45.
Take advantage of these great opportunities to engage with your Society leaders and find out how you can get more involved and influence ASSE’s future!
One of the first concurrent sessions on the program focused on social media, smart phones and new technology, and how these can be useful to the SH&E professional. Speaker Aaron Bird demystified what is new territory for many in the field. In this basic-level session, attendees got a little background on where social media came from, the value and power we can get out of it, as well as some of the risks and benefits. During the Q&A, a few attendees were looking for specific apps or tools useful to the SH&E professional. Bird’s quick list included documents such as the NIOSH pocket guide, OSHA regs and safety talks, as well as on the job tools like a panic button for lone workers and audit management.
Thanks to the Academic and Industrial Hygiene practice specialties, for sponsoring this informative session!
If you didn’t make it to the opening general session this morning, you missed Dan Pink’s lively keynote presentation on what motivates people. Among the key takeaways was that if you really want to engage employees, you have to allow them self-direction. “In many areas, autonomy is the pathway to accountability,” Pink said. An example of this in action: 20% time. Give people the freedom to work on whatever they want 20% of their work time. Companies that do this have found that most of their innovations and new initiatives have come from 20% time. For a taste of what you missed, check out this animation video from RSA.
With a rousing rendition of the Star Spangled Banner by Jim Cornelison, famed for bringing out wild cheering at Chicago Blackhawks games, ASSE’s Safety 2011 education program is underway. Cornelison also serenaded the audience with a special safety version of Thanks for the Memories.
ASSE also received a congratulatory message (via video) from Secretary of Labor Hilda Solis, as well as in-person messages from NSC President Janet Froetscher, CSSE President Peter Sturm, IOSH’s Steve Granger and SIA’s Tony Mitchell.
Check back later for a recap of Dan Pink’s keynote presentatoin.